Catering to NDIS-funded individuals, My Aged Care packages, and those with private or alternative insurance funding, the app is free to download and features smart budgeting tools, the ability to search for and book support workers, and automated invoicing. Put simply, it takes the hard work out of navigating home care within the NDIS and My Aged Care. Perhaps its most salient feature - participants can create their own team of verified support workers on the platform to create their own, closed-loop team of workers who can fill in and swap shifts.
Additionally, Mobility has engineered geolocation technology that stamps a record of who turns up, where they are and when they arrive to bookings; a tool that is likely to minimise fraudulent behaviour. The vast majority of workers within the NDIS and My Aged Care packages are honest so time and location stamps support that and, for those who maybe aren’t so honest, provide evidence of shifts to help settle disputes quickly. In some countries providing these timestamps has become law, most notably in the USA, where fraud in the home care and disability services sector was rife. While it’s not yet mandatory for platforms in Australia to be implementing this tech, Mobility’s leading the game here.
The Mobility platform facilitates a marketplace where both independent and registered providers, as well as employees, can connect with clients to provide home care and services. Both within the NDIS and My Aged Care packages and separate from them too.
Mobility is an independent platform that facilitates a marketplace, and is not a service provider itself. The app has partnered with existing Service Providers, allowing hundreds of existing care and support workers to access the platform.
No providers get special treatment - all workers who sign up to the platform must complete a training induction, and anyone working outside of domestic cleaning is subject to a further 5 Training Modules developed with Disability Services Consulting. This applies to registered providers within the NDIS, independent contractors and people working as part of My Aged Care packages too.
Like many apps in different markets, live ratings and reviews of bookings leave vital feedback for other participants on the platform, giving live data on user-based experience of services and products offered.
For those with NDIS, Mobility simplifies the process of maintaining compliant invoicing for audits. The platform automates invoicing by populating each booking record with the correct information, and after every booking, both you and your worker receive detailed invoices that include timestamps, location, name, ABN, and services given - all of the details that create the perfect paper trail for NDIS compliance.
With some great upgrades coming, soon you will be able to browse an extensive inventory of food and consumable products and assistive tehcnologies in addition to the huge range of care and support services already being offered by thousands of different providers.
Mobility has a load of useful features and tools to make life easier. On top of booking home care and support workers, participants can book:
- Allied Health specialists
- and childcare workers
There’s also an online store to order assistive products and home-delivered meals coming soon, with a breakdown of what’s covered under the NDIS.
Mobility is a standout platform in the Australian home care and support landscape. With safety features like geolocation stamps for every booking - commonplace in other countries - the app is a fascinating development leading new technologies transforming the home care and support industry.