Home Care Packages allocate funding that goes toward care and support for each individual approved for the program. A consumer-directed model, it offers more control and choice for recipients than other models of aged care financial support, and has a process of assessment and approval.

Home Care Package assessment and approval

There is a 2-part assessment to check eligibility for subsidised aged care or for a Home Care Package.

  1. You’ll need to sign up with My Aged Care - the government portal that will assess your claim.
  2. After having a look at what services are available, call My Aged Care for a simple phone interview. If this is uncomfortable or inaccessible, your doctor can fill out an online assessment referral form, go through the questions with you and send it off.
  3. Then, depending on the outcome of the initial conversation you may be referred for a 90-minute in-person assessment with a representative of My Aged Care.
  4. After your assessment, you’ll receive notification of the outcome.
Understanding the Home Care Package

Home Care Packages are offered at Level 1, 2, 3 and 4. The rates differ depending on the package and your individual needs. Each level has a basic subsidy rate and additional supplementary amounts are calculated and paid based on requirement.

There are only a finite amount of Home Care Packages released by the government each year and once approved, it can take a while for the package to become available. Designed for those with complex needs for support, it is a more detailed and thorough program of support than the Commonwealth Home Support Program.

For Home Care Packages you can expect to wait:
  • 3-6 months for Level 1
  • 12+ months for Level 2
  • 12+ months for Level 3
  • 12 + months for Level 4

Those with higher, more urgent needs are prioritised to receive services.

While waiting for a Home Care Package to become available, here are your options

It might sound strange, but it’s not unthinkable for people who have been approved for a lower level Home Care Package to turn it down. Those assessed for a Level 4 package might be offered Level 1 after some time, if there are no Level 4 packages available. It’s up to you whether it’s worth the wait - consider weighing up the costs of:

  • The fees and charges you need to pay while waiting for a top-tier Home Care Package.
  • Viability of covering all home care and support costs independently - which could be a period of more than 2 years.

The Commonwealth Home Support Programme has a much shorter waiting time than the Home Care Package and offers entry-level support at home. It has its drawbacks but is heavily subsidised.


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